The prices listed on our web-site are free of all taxes for purchases made and delivered outside New Zealand. For purchase to be delivered to a New Zealand address please add 15% Goods and Services Tax.
All merchandise is covered by our guarantee. If any merchandise is faulty, the goods can be exchanged or returned providing you contact us within two weeks of receiving the goods. A refund or replacement will be made on receipt of the goods to:
734 Colombo Street,
Delivery of Goods from NZ Shoponline
Air Post (up to 10 working days)
Economy Post (up to 25 working days)
All goods are insured when sent by post
AS THE PRODUCTS WE SHIP MAY HAVE SOME DUTY PAYABLE ON ARRIVAL IN SOME COUNTRIES, YOU MAY WISH TO CHECK WITH YOUR CUSTOMS DEPARTMENT. WE TAKE NO RESPONSIBILITY FOR ANY DUTY OR OTHER DELIVERY FEES WHICH MAY BE PAYABLE.
New Zealand Standard Delivery
Our standard delivery service currently provides delivery of 5 working days from receipt of payment for New Zealand residents. In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives. All orders are sent by Fastways Couriers.
New Zealand Rural Delivery Customers
Please note customers on the NZ Rural Delivery postal route will need to allow an extra two working days for delivery by New Zealand Post as your order will not be sent by Fastways Couriers.
Stocks permitting all international orders are dispatched within 48 hours. In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives. All orders are sent by New Zealand Post. The cost of your delivery to your destination country will be calculated at the "Shopping Cart" Stage.
We will advise you by email when your order has been dispatched. All international orders are given a consignment note number, this cannot be tracked on New Zealand Post website. However if you are concerned your parcel has not reached you in the time frame as stated below, please contact us and we will investigate with new Zealand Post on your behalf. all goods are insured by us when sent with New Zealand post.
International Delivery Times
Air Post-3 to 6 Working Days, Economy Post-10 to 15 Working Days.
Rest of World
Air Post-6 to 10 Working Days, Economy Post-10 to 25 Working Days.
Duty and Tax
Your order may incur (Duty, Tax and Service fees) on arrival in some countries. You may wish to check with your local customs department. We take no responsibility for any duty or other delivery fees which may be payable.
New Zealand Goods and Services Tax (G.S.T)
The prices listed on our website are free of all taxes for purchases made and delivered outside of New Zealand.
For purchases to be delivered to a New Zealand address please add 15% goods and services tax to the price.
This will automatically be calculated at the "Shopping Cart" stage when the country of destination "New Zealand" is selected.