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New Zealand Standard Delivery and International Delivery

Our standard delivery service currently provides delivery of 5 working days from receipt of payment for New Zealand residents. In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives. All orders are sent by Fastway's Couriers, please allow 2-3 working days for delivery except if it is a Rural delivery. Please add another 3 days for delivery for this service.

The prices listed on our web-site are free of all taxes for purchases made and delivered outside New Zealand. For purchase to be delivered to a New Zealand address please add 15% Goods and Services Tax.
The courier charge within New Zealand is NZ$13.15 plus GST.

AS THE PRODUCTS WE SHIP MAY HAVE SOME DUTY PAYABLE (see below) ON ARRIVAL IN SOME COUNTRIES, YOU MAY WISH TO CHECK WITH YOUR CUSTOMS DEPARTMENT. WE TAKE NO RESPONSIBILITY FOR ANY DUTY OR OTHER DELIVERY FEES WHICH MAY BE PAYABLE.   

All merchandise is covered by our guarantee. If any merchandise is faulty, the goods can be exchanged or returned providing you contact us within two weeks of receiving the goods. A refund or replacement will be made on receipt of the goods to:

NZ Shoponline,

98 Cashel Street (Re-start Mall)

Christchurch,

New Zealand.

All goods are insured when sent by  New Zealand Post and Fastway Couriers

New Zealand Standard Delivery - Traceable

Our standard delivery service currently provides delivery of 5 working days from receipt of payment for New Zealand residents. In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives. All orders are sent by Fastways Couriers.
New Zealand Rural Delivery Customers
Please note customers on the NZ Rural Delivery postal route will need to allow an extra two working days for delivery which is delivered by another delivery provider other than Fastways Couriers.

International Delivery

Stocks permitting all international orders are dispatched from NZShoponline.com within 5 working days.
In the event of an item being temporarily out of stock, we will notify you of the delay and dispatch your order as soon as it arrives. All orders are sent by New Zealand Post. The cost of your delivery to your destination country will be calculated at the "Shopping Cart" Stage.
We will advise you by email when your order has been dispatched. All international orders are given a consignment note number, this cannot be tracked on New Zealand Post website. However if you are concerned your parcel has not reached you in the time frame as stated below, please contact us and we will investigate with new Zealand Post on your behalf. all goods are insured by us when sent with New Zealand post.

International Delivery Times - A guide as per New Zealand Post and DHL NZ

Australia

International Air Post-3 to 10 Working Days - Non traceable
DHL Courier - 2 to 3 working days - Courier - Traceable

Rest of World
International Air Post-6 to 15 Working Days - Non traceable
International Courier -  up to 5 working days - DHL Courier - Traceable
Note - UK, USA, Canada and Europe please see DUTY and TAX below

Tracking International Parcel - Available Websites
United Kingdom - Converts your New Zealand CC/CV consignment note into a UK traceable number -
 http://www.parcelforce.com/receiving/parcel-delivery
USA - Converts your New Zealand CC/CV consignment note into a USA traceable number -
https://www.usps.com/

Duty and Tax
Your order may incur (Duty, Tax and Service fees) on arrival in some countries. You may wish to check with your local customs department. We take no responsibility for any duty or other delivery fees which may be payable.
Here is a link to help you work out if Duty is payable for your country (this is not our website guide so alternatives may be available within your own country)
http://www.dutycalculator.com/

New Zealand Goods and Services Tax (G.S.T)
The prices listed on our website are free of all taxes for purchases made and delivered outside of New Zealand.
For purchases to be delivered to a New Zealand address please add 15% goods and services tax to the price.
This will automatically be calculated at the "Shopping Cart" stage when the country of destination "New Zealand" is selected.

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